At CARVEN ONG COUTURE, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy for information on processing times, delivery methods, and related details.

Order Processing
All orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order is confirmed, you will receive a notification with tracking information once it has been dispatched.

Shipping Methods & Rates
We offer domestic and international shipping options. Shipping fees are calculated at checkout based on your location and the size/weight of your order. Any applicable taxes or duties for international shipments are the responsibility of the customer.

Delivery Times
Estimated delivery times:

  • Domestic (within Malaysia): 2–5 business days

  • International: 7–14 business days, depending on destination

Please note that delays may occur due to customs, public holidays, or unforeseen courier issues.

Tracking Your Order
Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

Shipping Address
Please ensure your shipping address is accurate and complete. CARVEN ONG COUTURE is not responsible for delays or losses due to incorrect address details.

Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us immediately through Contact Us. We will work with the courier to resolve the issue and find a suitable solution.

If you have any questions regarding shipping, please reach out to us through Contact Us.