At CARVEN ONG COUTURE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

Eligibility for Returns
Returns are accepted within 7 days of purchase or delivery. To be eligible, items must be:

  • Unworn, unwashed, and in original condition

  • With all original tags and packaging intact

  • Accompanied by proof of purchase

Items that are customized, altered, or on sale are not eligible for return or refund.

Return Process
To initiate a return, please contact us through Contact Us with your order details and reason for return. Our team will guide you through the return process, including return address and instructions.

Return Shipping Costs
Customers are responsible for return shipping fees unless the item received was incorrect or defective.

Inspection & Approval
All returned items will be inspected upon arrival. We reserve the right to reject returns that do not meet the above conditions.

Refunds
Approved refunds will be processed to your original payment method within 7–10 business days after inspection. Shipping fees are non-refundable unless the return is due to our error.

Exchanges
If you wish to exchange an item, please indicate your preferred replacement item when contacting us. Exchanges are subject to availability.

For any further assistance or questions regarding returns or refunds, please reach out to us via Contact Us.