Where is CARVEN ONG COUTURE located?

Our boutique is located at Lot 2-09, Level 2, Intermark Mall, 348 Jalan Tun Razak, Kuala Lumpur, Malaysia 50400.

Do you offer custom or made-to-measure pieces?

Yes, we offer bespoke and made-to-measure services. Please visit our store or reach out via Contact Us for more information and appointments.

Do you ship internationally?

Yes, we provide international shipping. Shipping fees and delivery times vary depending on the destination.

What is your return policy?

Returns are accepted within 7 days of purchase or delivery, provided the item is in original condition. Please refer to our Return & Refund Policy or reach out via Contact Us.

Can I exchange an item after purchase?

Yes, exchanges are possible within 7 days, subject to availability and condition of the item. Contact us through Contact Us to initiate an exchange.

What payment methods do you accept?

We accept major credit and debit cards, bank transfers, and selected e-wallets. In-store purchases may also be made in cash.

Are sale items eligible for return or exchange?

Sale or discounted items are final and not eligible for return or exchange, unless defective.

How do I care for my CARVEN ONG COUTURE garments?

We recommend professional dry cleaning for all couture and delicate garments. Care labels are included in each piece for specific instructions.

Can I schedule a private styling or consultation session?

Yes, we offer private styling sessions by appointment. Please get in touch via Contact Us to book your session.

How can I stay updated on new collections and events?

You can subscribe to our newsletter, follow us on social media, or check our website for the latest updates and exclusive previews.